Refund and Returns Policy

We at Hillvi marketing bd take pride in delivering new and sealed products to our customers. Change of mind will not be accepted for returns and refunds.

Our shipments go through rigorous quality check processes before they leave our warehouse, however, there is a slight possibility that the product could get damaged during shipment.

We urge you not to accept seal open/ Tampered/Leaked/Damaged shipment box, as returns won’t be accepted in such cases. However, if you have received an item in a damaged/defective condition or have been sent a wrong product, Hillvi marketing bd offers its customers an ‘Easy return policy’*, wherein you can raise a return/exchange request of a product within 72 hours of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

Shipping costs are non-refundable.

• Step 1: Contact our Customer Support team via email (hello.hillvi@gmail.com) within 72 hours of receiving the order.

• Step 2: Provide us with your order ID details and your reason for return over an email along with the image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 days once the request is approved. We will initiate the refund or exchange process only if the product/s received by us are unused and undamaged.

• In case of return or exchange, shipping charges will be borne by customer and product cost would be refunded (for return). Refunds will be processed within 3-5 business working days upon approval.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

For any further queries on this you may please contact us at (01779034016) (9 am – 5 pm, Saturday – Thursday) or email us at (hello.hillvi@gmail.com)

*Conditions Apply